Refund policy

We only accept returns for items that arrive damaged or defective. To be eligible for return, the product must be unused, unwashed, and still have all original tags attached.

For any claim regarding defects or damage, please provide clear videos along with a detailed explanation of the issue.

Customers may request a return within:

7 days after delivery (Indonesia)
14 days after delivery (International)

All return requests must receive approval from our team before the item is shipped back.

Once the returned item arrives at our office and passes inspection, the refund will be processed accordingly.

Sale items, limited releases, promotional products, and sold-out items are not eligible for return or exchange unless they arrive damaged or defective.

Unboxing Requirement

Customers are required to record a complete unboxing video before opening the package.

The video must:

Start before the package is opened
Clearly show the condition of the package
Remain uncut and uninterrupted throughout the entire process

Without a valid unboxing video, we will not accept any complaints, claims, returns, refunds, or exchange requests.

By placing an order, customers acknowledge and agree to all terms stated above.